Shipping policy

We offer free delivery with all orders over £250 placed online as standard. This applies to UK domestic addresses only. If your order is more urgent, a timed delivery service is also available and can be chosen at the time of checkout for additional cost.

We aim to dispatch in stock orders on a next day basis where possible however this may not be possible for non-stock items or special order items. All orders are subject to availability. We will endeavour to contact you if the items on your order are subject to a delay.

Cut off time for next day delivery is 2:00pm for in-stock items, we will do our best to send any orders received after this time but they may be processed the following day.

Delivery of your order will be made to the address that you provided in the delivery address field entered during the checkout process. Where details provided for the delivery address are supplied by you, and these details are incorrect or incomplete, Amida Fire Ltd will not be liable for any products that you do not receive. Further to this, we are not liable for any consequential losses resulting from non-delivery of your order.

In the event of a parcel going missing, we are unable to send out a replacement item or offer a refund until a claim has been accepted and processed by our courier. In the event of a parcel going missing, the time or a full claim to be processed is usually 21 days, although this may vary on a case by case basis.

In the event of damage or breakage, Amida Fire Ltd may ask you to provide a detailed report and supply images for the purpose of making a claim.

Amida Fire Ltd accepts no responsibility where proof of delivery has indicated that a "sorry we missed you" card has been left by the courier and you have subsequently not picked up the items. If the items are subsequently returned to us having not been collected, we may charge you additional carriage in order to resend the order out to you again.